Thomreondhik

Return Policy

At Thomreondhik, we strive to ensure your complete satisfaction with every purchase. This Return Policy outlines our procedures for returns, refunds, and order cancellations. Please read this policy carefully before making a purchase.

Return Period

You have the right to return most products purchased from us within 14 calendar days from the date of delivery, in accordance with the UK Consumer Contracts Regulations 2013. For installation services, please refer to the cancellation policy section below.

To be eligible for a return, you must:

  • Notify us of your intention to return the item within the return period
  • Return the item to us within 14 days of notifying us
  • Ensure the item meets the return conditions outlined below

Return Conditions

For an item to be eligible for return, it must meet all of the following conditions:

  • Unused Condition: The item must be unused, unworn, and in the same condition that you received it
  • Original Packaging: The item must be in its original packaging with all tags, labels, and protective materials intact
  • Complete: All components, accessories, instruction manuals, and warranty cards must be included
  • Proof of Purchase: You must provide the original receipt, invoice, or other proof of purchase
  • No Damage: The item must not show signs of wear, damage, or alteration
  • Hygiene: Items that cannot be returned for hygiene reasons (if applicable) must remain sealed

We reserve the right to refuse returns that do not meet these conditions or to deduct from the refund an amount equal to any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Shipping Costs

The cost of returning items depends on the reason for the return:

  • Change of Mind: If you change your mind about a purchase, you are responsible for the cost of returning the item to us. We recommend using a trackable shipping service and keeping proof of postage.
  • Faulty or Damaged Items: If the item is faulty, damaged, or not as described, we will cover the full cost of return shipping. We will arrange a collection service or reimburse your return shipping costs.
  • Incorrect Items: If we have sent you the wrong item, we will cover all return shipping costs.
  • Missing Items: If items are missing from your order, please contact us immediately. We will send the missing items at no additional cost to you.

We will process refunds for return shipping costs within 5-10 business days after we receive and verify the returned item.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@thomreondhik.world or call +44 70 7827 3424 to notify us of your intention to return the item. Please provide your order number and reason for return.
  2. Obtain Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your return.
  3. Package the Item: Package the item securely in its original packaging, including all original boxes, bags, tags, and documentation. If original packaging is unavailable, use sturdy packaging to prevent damage during transit.
  4. Include Documentation: Include the RMA number, original receipt or proof of purchase, and a note explaining the reason for return.
  5. Ship the Item: Send the item to our return address: 34 Russell Rd, Shillingford St George, United Kingdom. Use a trackable shipping method and keep your proof of postage until your refund is processed.
  6. Confirmation: We will send you an email confirmation once we receive and inspect your returned item.

Please note that items returned without prior authorization or without an RMA number may not be processed and could be returned to you.

Non-Returnable Items

The following items are not eligible for return unless they are faulty or not as described:

  • Custom-Made or Personalised Products: Items that have been custom-made, personalised, or modified according to your specifications
  • Installed Products: Products that have been installed, assembled, or used (unless faulty)
  • Perishable Goods: Items that are perishable or have a limited shelf life
  • Digital Products: Downloadable software, digital content, or services that have been fully delivered
  • Hygiene Items: Products that cannot be returned for hygiene reasons if the seal has been broken (if applicable)
  • Damaged Due to Misuse: Items that have been damaged due to misuse, negligence, or accidental damage
  • Missing Items: Items that are missing components due to loss or damage by the customer
  • No Proof of Purchase: Items returned without valid proof of purchase
  • Outside Return Period: Items returned after the 14-day return period has expired

General Legal Requirements

This Return Policy is in compliance with UK consumer protection laws, including:

  • Consumer Contracts Regulations 2013: Provides a 14-day cooling-off period for distance and off-premises sales
  • Consumer Rights Act 2015: Ensures goods must be of satisfactory quality, fit for purpose, and as described
  • Sale of Goods Act 1979: Provides statutory rights for consumers purchasing goods

These rights do not affect your statutory rights as a consumer. Nothing in this policy is intended to limit or exclude our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Order Cancellation Policy

You have the right to cancel your order before it is dispatched without giving any reason:

  • Before Dispatch: If you cancel before your order has been dispatched, you will receive a full refund within 5-10 business days.
  • After Dispatch: If your order has already been dispatched, you may cancel within the 14-day return period, but you will be responsible for return shipping costs (unless the item is faulty).

Cancellation of Installation Services

For installation and professional services:

  • More than 48 Hours Notice: Cancellations made more than 48 hours before the scheduled service date will receive a full refund with no cancellation fee.
  • Less than 48 Hours Notice: Cancellations made less than 48 hours before the scheduled service date may be subject to a cancellation fee of up to 50% of the service cost to cover preparation and scheduling costs.
  • Same Day Cancellation: Same-day cancellations or no-shows may forfeit the full service fee.
  • Rescheduling: You may reschedule your service appointment at no additional charge if requested at least 48 hours in advance.

Refund Procedure

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. The refund process is as follows:

Inspection and Approval

  • We will inspect returned items within 5 business days of receipt
  • We will verify that the item meets all return conditions
  • You will receive an email notification of approval or rejection
  • If approved, we will initiate the refund process immediately

Refund Processing

  • Method of Refund: Refunds will be processed to your original method of payment
  • Processing Time: Refunds typically take 5-10 business days to appear in your account after approval
  • Refund Amount: You will receive a full refund of the purchase price, excluding original shipping costs (unless the item is faulty or we made an error)
  • Partial Refunds: If an item is returned in a condition that does not meet our return policy, we may issue a partial refund reflecting the diminished value

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or product, you must:

  1. Return the original item following our standard return process
  2. Place a new order for the desired item
  3. Once your return is processed and refunded, your new order will be dispatched

Refund Timeline

Expected refund timelines:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 5-10 business days

Please note that processing times may vary depending on your bank or payment provider.

Contact Information

If you have any questions about our Return Policy, need assistance with a return, or wish to initiate a return, please contact us:

Email: info@thomreondhik.world
Phone: +44 70 7827 3424
Address: 34 Russell Rd, Shillingford St George, United Kingdom

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

When contacting us, please have your order number, RMA number (if applicable), and reason for return ready to help us assist you more efficiently.